Privacy policy

1. Who we are

Illumene Ltd ("Illumene", "we", "us", "our") is a property management and social housing company registered in England and Wales.

Company Number: 15301779
Registered Address: 128 City Road, London, EC1V 2NX
Email: info@illumene.co.uk

We are committed to protecting your personal data and handling it in a transparent and lawful manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What information we collect

We may collect and process the following personal information:

Contact details — name, email address, phone number

Organisation details — company or organisation name, role

Property information — property address, type, condition (landlords)

Housing requirements — location, property type, tenant needs (providers and councils)

Enquiry details — the content of messages you send us via our contact forms

Website usage data — cookies and analytics data collected automatically when you visit our site

3. How we collect your information

We collect information in the following ways:

When you complete a contact or enquiry form on our website

When you email us directly at info@illumene.co.uk

When you register your property or submit a partnership enquiry

Automatically through cookies when you browse our website

4. How we use your information

We use your personal data for the following purposes:

To respond to your enquiry or registration

To assess your property or housing requirements

To contact you regarding our services

To manage our relationship with you as a landlord, provider or council

To comply with our legal and regulatory obligations

To improve our website and user experience

We will never sell your personal data to third parties or use it for unsolicited marketing without your consent.

5. Legal basis for processing

We process your personal data on the following legal grounds under UK GDPR:

Legitimate interests — to respond to enquiries and manage business relationships

Contract performance — where processing is necessary to fulfil a lease or service agreement

Legal obligation — where we are required to process data to comply with the law

Consent — where you have explicitly opted in, such as email marketing

6. How we store and protect your data

Your personal data is stored securely and we take appropriate technical and organisational measures to protect it against unauthorised access, loss or disclosure.

We retain your data only for as long as is necessary for the purposes it was collected, or as required by law. Enquiry data is typically retained for up to 2 years.

7. Sharing your information

We do not sell or share your personal data with third parties for marketing purposes. We may share your data with:

Service providers — such as website hosting and email services, who process data on our behalf

Legal authorities — where required by law or to protect our legal rights

Partner organisations — such as local councils or housing providers, only where directly relevant to your enquiry and with your knowledge

8. Cookies

Our website uses cookies to analyse traffic and improve your experience. Cookies are small text files stored on your device. You can choose to accept or decline cookies when you first visit our site.

We use the following types of cookies:

Essential cookies — required for the website to function correctly

Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)

You can manage or disable cookies at any time through your browser settings.

9. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — to request a copy of the data we hold about you

Right to rectification — to request correction of inaccurate data

Right to erasure — to request deletion of your data where there is no legal basis to retain it

Right to restrict processing — to limit how we use your data

Right to data portability — to receive your data in a portable format

Right to object — to object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details below.

10. Third party links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies independently.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact us

If you have any questions about this privacy policy or how we handle your data, or if you wish to exercise your rights, please contact us:

Illumene Ltd
128 City Road, London, EC1V 2NX
Email: info@illumene.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.